77gem Casino Privacy Policy

1. Introduction

77gem Casino is committed to protecting the privacy and personal data of all users of the 77gem platform. We understand that when you share your personal information with us, you are placing your trust in 77gem, and we take that responsibility seriously. This Privacy Policy is designed to be transparent, clear, and easy to understand — because you deserve to know exactly how your data is handled.

This Privacy Policy applies to all personal data collected through the 77gem website at https://77gem.net, any associated mobile applications, and any other services or communications provided by 77gem. It applies to all registered members, visitors, and any other individuals whose personal data is processed by 77gem in connection with the platform.

77gem operates in the Philippines and is subject to Philippine data protection law, including the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, 77gem also complies with PAGCOR's data handling requirements for licensed online gaming operators.

2. Personal Data We Collect

77gem collects the following categories of personal data from users of the platform:

• Identity Data: Full name, date of birth, gender, nationality, and government-issued identification details (e.g., passport, driver's licence, PhilSys ID) collected for account registration and age/identity verification purposes.
• Contact Data: Email address, mobile phone number, and residential address in the Philippines (e.g., in Metro Manila, Cebu, Davao, or other regions).
• Account Data: Username, encrypted password, account preferences, communication preferences, and account activity history.
• Financial Data: Payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank), transaction history, deposit and withdrawal records. Note: 77gem does not store full payment credentials — these are handled by our regulated payment processing partners.
• Gaming Data: Game history, wagering activity, session duration, game preferences, and bonus usage records.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and other technical identifiers collected automatically when you access the platform.
• Usage Data: Information about how you navigate and interact with the 77gem platform, including pages visited, features used, and time spent on the platform.
• Communications Data: Records of your communications with 77gem customer support, including chat logs, emails, and support ticket history.

3. How We Collect Your Data

77gem collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies when you access the 77gem platform.
• Third-party sources: Identity verification data from KYC (Know Your Customer) service providers; fraud prevention data from anti-fraud service providers; payment data from regulated payment processors. All third-party data sources used by 77gem are compliant with applicable data protection laws.

4. How We Use Your Personal Data

77gem uses your personal data for the following purposes:

• To create, manage, and maintain your 77gem account and provide you with access to the platform's services.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and applicable Philippine law.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To detect, prevent, and investigate fraud, money laundering, and other unlawful activities, in compliance with the Anti-Money Laundering Act (RA 9160) and related regulations.
• To personalise your experience on the 77gem platform, including game recommendations and promotional offers tailored to your preferences.
• To communicate with you about your account, transactions, promotions, and platform updates.
• To provide customer support and resolve disputes or complaints.
• To comply with legal and regulatory obligations, including reporting requirements under PAGCOR's licensing framework.
• To analyse platform usage and improve the performance, features, and security of the 77gem platform.
• To enforce our Terms & Conditions and other platform policies.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 77gem processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and 77gem — i.e., to provide you with the services you have registered for.
• Legal obligation: Where processing is required to comply with a legal or regulatory obligation applicable to 77gem, including PAGCOR licensing requirements, AML obligations, and tax reporting requirements.
• Legitimate interests: Where processing is necessary for the legitimate interests of 77gem, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.

6. Data Sharing & Disclosure

77gem does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: Regulated payment service providers who process deposits and withdrawals on behalf of 77gem (e.g., GCash, Maya, and banking partners).
• Identity verification providers: KYC and age verification service providers who assist 77gem in verifying the identity and age of registered members.
• Fraud prevention and AML providers: Third-party services that assist 77gem in detecting and preventing fraud, money laundering, and other financial crimes.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where disclosure is required by law or regulation.
• IT and platform service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on behalf of 77gem under strict data processing agreements.
• Customer support providers: Third-party customer support platforms used to manage support tickets and communications, bound by confidentiality obligations.

All third parties with whom 77gem shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to 77gem.

7. Data Retention

77gem retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your active account, and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AML obligations under RA 9160.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Identity verification documents: Retained for the duration of your account and for five (5) years following account closure.
• Customer support communications: Retained for three (3) years from the date of the communication, or longer if the communication relates to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to two (2) years from the date of collection, unless a longer retention period is required for security or fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 77gem's data disposal procedures.

8. Cookies & Tracking Technologies

77gem uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the platform, remember your preferences, maintain your session, and analyse how the platform is used. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the platform, including session management and security features. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences and settings, such as language preferences and display options.
• Analytics cookies: Used to collect anonymised information about how users interact with the platform, helping 77gem improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These are only activated with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 77gem platform. For more information on managing cookies, refer to your browser's help documentation.

9. Data Security

77gem implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the 77gem platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments, vulnerability scanning, and penetration testing of the 77gem platform.
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 77gem:

• Right to be informed: The right to be notified of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right to access: The right to request a copy of the personal data that 77gem holds about you, and information about how it is being processed.
• Right to correction: The right to request that inaccurate, incomplete, or outdated personal data be corrected or updated.
• Right to erasure: The right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 77gem's legal retention obligations.
• Right to object: The right to object to the processing of your personal data on grounds relating to your particular situation, including processing for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 77gem has violated your data privacy rights.

To exercise any of these rights, please contact 77gem's Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. 77gem will respond to all data subject rights requests within the timeframes prescribed by the Data Privacy Act and NPC regulations.

11. Children's Privacy

The 77gem platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gambling. 77gem does not knowingly collect personal data from individuals under the age of 21.

If 77gem becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, that data will be deleted promptly and the associated account will be suspended. If you are a parent or guardian and believe that your child has provided personal data to 77gem, please contact us immediately using the details in Section 13.

12. Changes to This Privacy Policy

77gem reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 77gem will notify registered members through the platform, by email, or by other appropriate means.

The date of the most recent revision is always indicated at the top of this page. Your continued use of the 77gem platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how 77gem protects your personal data.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 77gem, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For general support enquiries, please contact the 77gem support team at [email protected].